Located on other end of Asiana Market behind Federicos Restaurant

Effective Date: 09/11/2023

1. Shipping Methods

At Elevated by Claudene, we strive to provide our customers with reliable and efficient shipping options. Currently, we offer the following shipping methods:

a. Standard Shipping: This is our default shipping option and typically takes 2 to 3  business days for delivery within united States. Please allow additional time for deliveries to remote areas.

b. Express Shipping: For customers who need their orders expedited, we offer express shipping with delivery within 1 to 2 business days. Additional fees apply for this service.

c. International Shipping: We also offer international shipping to select countries. Delivery times and fees vary depending on the destination.

2. Processing Time

Orders are typically processed and shipped within [1] business days of receipt, excluding weekends and holidays. During peak seasons, processing times may be slightly longer.

3. Shipping Costs

Shipping costs are calculated based on the total order value, shipping method selected, and destination. You can view the shipping cost during the checkout process before finalizing your order.

4. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.

5. Shipping Restrictions

Please note that we may not be able to ship to certain remote areas or international destinations. If you have concerns about your delivery location, please contact our customer support team before placing your order.

6. Delivery Issues

In the event of delivery issues, such as delays, damages, or lost packages, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

7. Return to Sender

If a package is returned to us due to an incorrect address provided by the customer or failure to accept delivery, we will contact you to arrange reshipment. Additional shipping fees may apply in such cases.

8. Order Modifications

Once an order is placed and processed, modifications, including changes to the shipping address or shipping method, may not be possible. Please review your order carefully before confirming it.

9. Cancellation

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed for shipment.

10. Contact Us

If you have any questions or concerns about our shipping policy or require assistance with your order, please don't hesitate to contact our customer support team at Elevated by Claudene.

By placing an order with Elevated by Claudene, you agree to comply with the terms and conditions outlined in this shipping policy.

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